We strive to ensure that you are completely satisfied with your purchase. If for any reason you need to return or exchange your items, please review our policy below:

• All customers are eligible to return or exchange unworn, unwashed items with tags attached.
• Returns or exchanges must be initiated within 25 days from the date of purchase.
• Items must be in their original condition, free from damage, and with all tags intact.

• Refunds will be issued to the original payment method after we receive and inspect the returned item.
• Shipping fees are non-refundable, as they cover the cost of shipping your items.

• We do not accept returns or exchanges for embroidered items, as they are custom-made to order.

1. Contact our Customer Support Team at info@soloscrubs.co.za 
2. Provide your order number and a brief description of your return or exchange request.
3. Ship the item(s) to the provided return address using your preferred shipping method.
4. For exchanges, the replacement item will be shipped once the original item is received and approved.

• Customers are responsible for return shipping costs unless the item is defective or there was an error with your order.
• Please allow 5-7 business days for your refund to be processed after we receive your return.

If you have any further questions or need assistance, please don’t hesitate to contact us. We’re here to help!