Solo Scrubs Privacy Policy

Solo Scrubs (“we,” “us,” “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information:
When you make a purchase, create an account, or contact us, we may collect the following personal information:

  • Name
  • Email address
  • Shipping and billing addresses
  • Phone number
  • Payment information (such as credit card details)

1.2 Non-Personal Information:
We may also collect non-personal information, such as:

  • IP address
  • Browser type and version
  • Pages viewed, and how long you spent on them
  • Referring URLs (how you arrived at our website)

2. How We Use Your Information

2.1 To Process Orders:
We use your personal information to process and fulfill your orders, communicate with you regarding your purchase, and provide customer support.

2.2 To Improve Our Services:
Non-personal information is used to analyze trends, track website usage, and improve our products, services, and user experience.

2.3 Marketing Communications:
If you opt in, we may use your email address to send you newsletters, promotions, and other marketing materials. You can opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in the email.

2.4 Legal Compliance:
We may disclose your personal information if required to do so by law or to protect the rights, property, or safety of Solo Scrubs, our customers, or others.

3. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that allow us to remember your preferences and provide a more personalized experience.

3.1 Types of Cookies We Use:

  • Essential Cookies: Necessary for the operation of our website (e.g., for account login or order processing).
  • Performance Cookies: Help us understand how visitors use our site, so we can improve it.
  • Targeting Cookies: Used to display relevant ads to you.

3.2 Managing Cookies:
You can control or delete cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features on our website.

4. Data Protection

4.1 Data Security:
We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, disclosure, or destruction. This includes using secure servers, encryption technologies, and regular security audits.

4.2 Payment Security:
All payments made on our website are processed through secure payment gateways. We do not store your payment card information on our servers.

5. Sharing Your Information

5.1 Third-Party Service Providers:
We may share your personal information with trusted third parties who assist us in operating our website and services (e.g., shipping carriers, payment processors). These third parties are contractually obligated to protect your information and only use it for the purposes we specify.

5.2 Legal Requirements:
We may disclose your personal information if required by law or in response to legal requests, such as subpoenas, court orders, or government inquiries.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting reasons).

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Correct any inaccuracies in your information.
  • Request deletion of your personal information, where legally applicable.
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at info@soloscrubs.co.za.

8. Third-Party Links

Our website may contain links to third-party websites. Solo Scrubs is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit.

9. Children's Privacy

Solo Scrubs does not knowingly collect personal information from individuals under the age of 18 without parental consent. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect upon posting. We encourage you to review this page periodically for any updates.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

Email: info@soloscrubs.co.za

By using our website, you agree to the terms of this Privacy Policy.